Terms & Conditions

The following terms and conditions apply for: All casual classes, class packs, memberships, introductory offers, 28 days challenges and private classes are non-refundable and non-transferable between clients. No extension will be permitted to the specific valid time frame unless for medical reasons in which case a medical certificate will be required. No refunds will be provided.

• Bookings

Class bookings are essential and must be made through the Momence app or Inhale Exhale Pilates & Wellness website.

• Cancellation or rescheduling Policy‍

Cancellations or rescheduling of classes need to be made more than 8 hours prior to your class start time. If you Late Cancel your booking, you will automatically lose your session and you will be charged a $10 late cancellation fee deducted from your account.

• No Show Policy‍

If you reserve a space in a class and do not show up without cancelling through Momence or Inhale Exhale website, you will automatically lose your session and a $15 no show fee will be deducted from your account.

Definitions

Late Cancel – you cancel your class within the 8 hours prior to start time via Momence or Inhale Exhale website.
No Show – you do not cancel your class prior to the start time and do not turn up to the class.

*We ask that you cancel any class you may not be able to attend out of consideration for our other visitors.

Any attempt to change to your class bookings via, app chat, text message, Instagram, WhatsApp, voicemail or phone call will not be accepted. Please do not hesitate to ask for assistance if unsure on how to cancel or reschedule through the Momence or Inhale Exhale Website.

• Waitlists

You can join the waitlist for a class if it is fully booked, and if any cancellations occur, you will be notified up to 1 hour before the class starts. If you add yourself to a waitlist, you are agreeing to the commitment of attending that class if a spot becomes available. You must remove yourself from the waitlist if you no longer wish to attend. Normal late cancel and no-show terms and conditions apply to waitlisted clients

• Conditions

A class must have a minimum of 2 participants to run. Inhale Exhale reserves the right to cancel a class at their discretion. You will be contacted by either phone or email at least 2 hours before the commencement of the class. You will not be charged and your session will be re-credited to your account.

Late arrivals: for your own safety and out of respect to our other clients if you are more than 5 minutes late you will not be permitted entry into the class.

All clients require to sign the Waver prior attend classes with Inhale Exhale. You understand that classes may be physically strenuous and you voluntarily participate in them with full knowledge that there is a risk of personal injury. You agree to disclose to the instructor any pre-existing illness or injury that may increase your risk of personal injury. Owners and/or Instructors reserve the right to restrict or prohibit clients from particular class types for safety reasons.

Inhale Exhale is in no way responsible for the safekeeping of your personal belongings while you attend class. Inhale Exhale does not assume responsibility for any lost or stolen personal property.

Any queries regarding Inhale Exhale Pilates & Wellness’s T&Cs, please contact us at hello@inhaleexhale.au.

 

Memberships – Terms and Conditions

By purchasing a membership, you enter into a contract with The Trust of Inhale Exhale Pilates & Wellness Ltd trading as Inhale Exhale Pilates & Wellness Ltd (Inhale Exhale) which shall be governed by the terms and conditions contained herein.

Membership Contract consists of weekly payments, which will be debited from a credit card or direct debit from your nominated bank account at the start of your membership period and then every 7 days from the Contract start date. The Membership Contract has a minimum term of 24 weeks. Please note, this 24-week term does not include promotional free periods or suspension periods. A 7-day cooling off period applies from the purchase date.

• Suspensions/ Pauses

Your Membership Sessions can be suspended for a minimum of 7 days. You may suspend your membership for a total of 2 months within a calendar year. If you need to suspend your membership beyond this 2 months period, you can do so at a cost of $10 per week thereafter. You must provide 7 days minimum notice by contacting hello@inhaleexhale.au. to suspend your membership. Suspensions cannot be applied after the fact or backdated.

Suspensions due to medical reasons, and subject to a medical certificate having been provided to the Inhale Exhale management.

• Payment

Upon signing up as a Member, you authorize Inhale Exhale to direct debit from your nominated account the fees payable under your Membership and as outlined to you at the time you sign up to become a Member (Membership Fees). Your ongoing membership fee is paid in advance.

• Failed Payment Fee

Your weekly payments may sometimes decline because of card problems, security reasons or funding issues. If this occurs, Momence may charge a transaction fee of $5 and will try and reprocess payment the following day.

• Extensions

Extending your sessions will be decided on a case by case basis. If you require an extension, please contact hello@inhaleexhale.au. Please allow a minimum of 24 hours for reply.

• Membership Cancellation

Your Membership Contract can be cancelled at any time (after 24 weeks minimum period, it does not include promotional free periods or suspension periods), we just require two weeks’ notice from your next payment date, to be made in writing to hello@inhaleexhale.au.

A Membership may be terminated with immediate effect (with no further Membership Fees being directly debited) due to medical reasons and where a medical certificate has been provided to the Inhale Exhale management confirming that the Member is unable or unfit to continue as a Member.

• Membership Renewal

This Membership Contract will continue to renew each week until you supply written notice to cancel. It is your responsibility to cancel your Membership Contract by contacting hello@inhaleexhale.au.

• Switching membership types

If you would like to upgrade your membership, this can be done by contacting us at hello@inhaleexhale.au.There is no waiting period to upgrade. If you would like to downgrade your membership, there is a 2 week notice period before changing. After this 2-week period your new membership type will take effect.

• Casual Extra Class

If you would like to attend an additional class during your allocated week, a member’s casual rate of $25 (30% discount from original drop in price) will be applied.

• Introductory Offer

The promotion is available to individuals who sign up to Inhale Exhale during the Trial Period and are currently not a member. The promotion offers the following membership options:

1) 2 weeks (14) days for $60 for all new joiners during this promotional period, where the new member will have access to 3 Pilates classes per week for 2 weeks. The fourteen-day trial period starts on the day that the user purchases. The offer is not available for previous members who have cancelled previously.

2) A member can cancel at any time within the 14-day trial period and no further payments will be taken. Once cancelled the member will not be able to book any further sessions. To cancel the automatic membership subscription contact Inhale Exhale management or via hello@inhaleexhale.au.

3) If the member decides to continue their membership, no further action will be required, and the next billing date will be 14 days after the date of purchase. The price of their membership will be reverted to the standard membership 2 times per week classes – $50.00 per week (consists of fortnightly payments of $100.00):

– Payment will be debited every two weeks on the same day the purchase was made. For example, if you made your purchase on a Monday, your payment will be taken every second Monday after that.

– In case the member decides to upgrade the membership, this can be done by contacting Inhale Exhale management.

– The membership will become live from the day that the individual purchases the promotion.

4) After 14 days trial, there is a minimum sign-up period of 24 weeks, and automatically renewed. Thereafter 14 days written notice via email is required to cancel your membership. Your membership will be cancelled 14 days from your request date. All payments scheduled during this processing time will continue to be deducted and you may continue using the membership until that payment expires.

 

Classes Packages – Terms & Conditions

• Packages

Class packs (Packages) are for a set number of class passes (ten classes; twenty classes and fifty classes) at Inhale Exhale. Class packs are strictly not, refundable, transferable and cannot be extended. Class pack usage life is specific to each package (10 classes – to be used in 3 months, 20 classes – to be used in 6 months and 50 classes – to be used in 12 months).

• 28 Days Challenges

Beginner challenges and seasonal Challenges are for a set number of class passes per week for 28 days. The challenges are strictly not refundable, transferable, and cannot be extended. After the 28-day period, the member can opt for a membership or class package purchase.

The beginner challenge is available to individuals who sign up to Inhale Exhale for the first time and are currently not a member and cannot be purchased more than once.

• Private & Semi-Private Classes

A Private Class is defined as a Pilates class with 1x client and 1x Pilates Instructor. It is purely 1 on 1 with no other clients or Instructors participating. A Semi-Private class is defined as a Pilates class with 2x clients and 1x Pilates Instructor. Both Private and Semi-Private classes run for 45 minutes and can be booked outside of our regular schedule. Clients are welcome to book a Private Class for all forms of Pilates that we offer including Reformer. Private and Semi-Private classes can be purchased/booked by contacting hello@inhaleexhale.au. If you cancel your Private or Semi-Private Class less than 4 hours before start time, you will be charged a $50 Late Cancellation Fee however, you will get your pass back to rebook. If you do not attend your Private or Semi-Private Class without cancelling, you will forfeit your pass. You can reschedule or cancel classes by contacting hello@inhaleexhale.au.

• Single Class pass (drop-ins)
1x single pass to any Reformer, To be used within 1 month of purchase.

GENERAL TERMS AND CONDITIONS

• Terms

By accessing the website at www.inhaleexhale.au and bookings our classes, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

• Amendments

Inhale Exhale Pilates & Wellness reserves the right at any time to make amendments to the Packages and Membership pricing for any membership charged to members for use of the Studio facilities.

All amendments to membership conditions & pricing will always be fully communicated via written notice from Inhale Exhale Pilates & Wellness.

All changes will take effect 30 days after the written notice has been deemed to be received by you. At the end of this period, you authorize Inhale Exhale Pilates & Wellness and/or the payment provider to debit the new amount to your account.

Kindly ensure prompt notification of any changes to payments, contact updates, or modifications to your profile. This will contribute to the seamless operation of your membership.

By signing up for this membership, you acknowledge that any infrequent amendments are deemed to be incorporated into this agreement.

• Modifications

Inhale Exhale Studio may revise these terms and conditions / terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.

• Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Western Australia and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.